Highlights from “Why software is failing your solar business” webinar

Especially during low points in the solarcoaster, it’s tempting to make do with what you’ve got — even if what you’ve got isn’t working that well.  But as Sean Palfenier, Director of Canadian installer Riverside Energy Systems, put it:

“When it comes to the cost of a software, you have to ask yourself, ‘What’s the cost of doing nothing?’  It’s the same thing we say to our solar customers. If you don’t take that step now, will you look back in a year and regret it?”

We’ve heard from countless solar installers who are wrestling with this question in their company.  They’re thinking about taking the leap, but they want to make sure it’s the right time.  Even more importantly, they want to make sure it’s with the right software. 

That’s why we teamed up with Scoop to share practical tips on building a tech stack that actually meets solar installers’ needs.  

Below, you’ll find 3 early warning signs that your software is going to fail you, as told by an installer who has been through it, and software experts that have seen their fair share of shady vendor marketing.  You’ll also find the full recording of the event, full of even more tips for installers who want to learn how to improve their operations.

• 1st warning sign:  They claim they’re an all-in-one software.  There are plenty of software vendors out there that push the belief that they can do it all for your business.  But just like the old adage, “a jack of all trades is a master of none.”  There’s no way one tool can deliver all the capabilities your business needs at that world-class level that specialized softwares can deliver.
• 2rd warning sign:  They’re trying to sell you on a list of features.  It can be tempting when researching software to create spreadsheets comparing various feature sets.  But just looking at features doesn’t get at the outcomes your business wants to achieve with a software.  Because ultimately solar companies aren’t interested in the tools or the features — they’re interested in building a stronger business. 
• 3nd warning sign:  They have little or no customer support.  Solar is fundamentally different from other industries.  Generic softwares don’t understand the challenges of permitting, what all goes into PTO, or all of the other complex timelines and customer demands.  And if software hasn't been designed for your business, it will fail.  You don't want your staff chasing down customer support.  They have more important things to do.  That’s why it’s important to choose a software that understands your business and will do everything they can to support your goals.

To learn more, watch the recording of the panel below: