Beyond customer support: tapping Bodhi’s solar expertise

About Greenlink Energy Solutions

Greenlink Energy Solutions is a rapidly growing company specializing in solar, HVAC, and weatherization services. Founded 12 years ago and servicing Northern Illinois and Southern Wisconsin , the company has expanded from just 8 employees to 65, managing three subsidiaries along the way. With this growth came increasing demands from customers for timely, transparent communication throughout project timelines. Chief of Staff Olivia Goral explains, “Our customers feel the most comfortable when we’re able to talk to them daily. Even when there’s no big change in their project, they want updates. With our rapid growth, that became impossible.”

Why Bodhi®

As Greenlink’s customer base grew, the team faced challenges maintaining the personal touch they had become known for. Customers wanted regular updates and a centralized way to access important documents, but Greenlink lacked the right  tools to deliver this at scale.

Greenlink knew software was the solution but they were cautious because of their past experiences with other software.  In particular, they found other softwares’ customer support impersonal and slow. Olivia reflected, “You don’t get that personal one-on-one with most software providers. It’s usually a troubleshooting chat or a zillion emails, but with Bodhi, we had a team who truly understood us and our business.”

Bodhi’s customer success team, led by MJ Gilliland, a former solar project manager, stood out for their deep industry expertise. This industry knowledge made it easier for Greenlink to tailor the platform to their needs without having to “train” the software vendor via endless back-and-forth explanations.

Results with Bodhi®

Bodhi’s platform and support have helped Greenlink deliver seamless communication, enhance sales efforts, and streamline operations across its businesses.

1. Ease of Implementation:
   Unlike other software, Bodhi’s setup process was fast and straightforward. Olivia described it as “the easiest software implementation we’ve ever dealt with. It was amazing to see how MJ came with everything teed up for us to plug in.”
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2. ‍Improved Customer Communication:
   Bodhi’s white-labeled customer portal provides Greenlink customers with an all-in-one place for accessing documents, photos, and updates, giving them greater transparency and peace of mind. “Our customers love having access to a portal that feels personalized, yet automated,” Olivia shared.
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3. ‍‍‍Sales Value-Add:
   Greenlink now highlights the Bodhi-powered portal in sales conversations, offering prospects a unique benefit to choosing their services. This has enhanced the value proposition of going solar with Greenlink.
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4. Unexpected Benefits Across Business Lines:
   While originally implemented for solar, Greenlink discovered that Bodhi’s flexibility allows them to expand its use into HVAC and weatherization services. This makes Bodhi even more valuable for Greenlink’s entire business operations.

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Learn more about how Bodhi’s team can help you achieve similar success. Contact Us Today!