MARKETING

Bodhi® is a customer experience platform that helps answer many of your customers' questions so you don't have to. Bodhi can be used as a stand-alone product, or it can integrate with your CRM or project management tool to better personalize and proactively answer their questions.

Many smaller businesses without a CRM will use Bodhi to manage their customer communications - relying on the two-way texting team inbox, time-based automations, and white-labeled customer portal.

Bodhi® has specific benefits for each solar department. 

Bodhi® helps sales teams by automatically nurturing new and aged leads in proven, custom nurturing journeys. With Bodhi® automated communications, you can improve your close rates and keep your funnel humming in the background.

Bodhi® helps marketing teams lower customer acquisition costs by earning more 5-star reviews, referrals, and follow-on sales. For example, by automatically understanding your customers' sentiment, we catch unhappy customers early — before they take to social media or Google. And for your happy customers, reach out for reviews and referrals.

Bodhi® helps operations teams by streamlining communications and offering self-serve resources — giving teams time back to actually focus on the project. Bodhi® also uses the power of AI to identify which customers need your immediate attention and how best to respond, meaning no more surprise escalations or cancellations.

Customers are hard. Even when your team is trying really hard, good communications without the right tools is taxing, costly, and mostly impossible.

Bodhi® provides customer-tested tools proven to deliver the outcomes your team needs, from sales to install to service. That's why Bodhi customers save an average of 35% on customer support costs, have a 6% cancellation rate, 4.7 Google review score, and generate 30% of their business from referrals.  Read these examples of how Bodhi® has helped solar installers around the world.

For Bodhi® Starter, customers can be up and running at the end of the initial kick-off call with your assigned Customer Success Manager. For Bodhi® Pro, the customer journey configuration and technical integration generally takes less than 4 weeks with the Bodhi® team doing most of the heavy lifting. Olivia Goral of Greenlink Energy Systems said, “The easiest software implementation we’ve ever dealt with.”

Each customer gets a dedicated Customer Success Manager who works with you to ensure a successful and timely implementation.  Customers have access to our customer support portal that includes

robust documentation and CX best practices.  The Customer Success Manager will meet regularly to review and refine your configuration settings and suggest improvements based on industry best practices.  Here’s a case study of how Greenlink has leveraged Bodhi’s customer success team’s solar expertise to drive real results for their team.